If you’re not receiving emails from Marro, don’t worry, there are a few quick things you can check that may help.
1. Check your email preferences
First, please make sure you’re subscribed to receive our transactional emails.
Transactional emails are important service emails that relate directly to your Marro account and deliveries. These can include:
Subscription confirmation emails
Upcoming delivery reminders
Order and delivery updates
Payment information
Changes to your Marro account
These emails are different from marketing emails, which may include news, offers and updates from Marro.
2. Check your spam or junk folder
Sometimes emails can be filtered into your Spam, Junk or Promotions folder by your email provider.
Please search your inbox for “Marro” and check all of your email folders. If you find one of our emails in your spam or junk folder:
Mark it as “Not spam” or “Not junk”
Actively move the email from your spam box into your main inbox to help future emails reach your main inbox.
3. Add Marro to your contacts or Safe Senders list
Adding Marro to your email contacts or Safe Senders list can help prevent our emails from being filtered into your spam or junk folder in the future.
Outlook or Hotmail:
Sign in to your Outlook or Hotmail account.
Select the Settings icon in the top-right corner.
Go to Mail.
Select Junk email.
Find Safe senders and domains.
Add the Marro email domain, for example @marro.com.
Save your changes.
Gmail:
To add Marro to your contacts:
Open an email you’ve received from Marro.
Click on the sender’s name or email address at the top of the email.
Select Add to contacts.
If you find a Marro email in your Spam folder:
Open the email.
Click Report not spam.
4. Try using a different email address
If you’re still not receiving emails after checking the steps above, it may be worth trying another email address.
If you have an alternative email account, you can update the email address linked to your Marro account. This may help ensure that future account and delivery emails reach you successfully.
You can find step-by-step instructions here: How to change your personal details
Still not receiving our emails?
If you’ve tried all of the steps above and are still missing emails from Marro, please contact our Customer Love team here.