# MARRO HELP CENTRE

> How can we help?

## Our food

- [Why Feed Fresh?](https://help.marro.com/en/articles/9447276-why-feed-fresh.md)
- [What Makes Marro Different?](https://help.marro.com/en/articles/9447246-what-makes-marro-different.md)
- [Our Recipes](https://help.marro.com/en/articles/9447235-our-recipes.md): Find out more about what goes into every tasty Marro recipe
- [Sourcing Our Ingredients](https://help.marro.com/en/articles/9447262-sourcing-our-ingredients.md): Where does Marro get its ingredients from?
- [How to store](https://help.marro.com/en/articles/9447361-how-to-store.md): Fridge or freezer?
- [How to Feed for Best Success](https://help.marro.com/en/articles/9447346-how-to-feed-for-best-success.md): How to serve your Marro meals
- [Transitioning to Marro](https://help.marro.com/en/articles/9447334-transitioning-to-marro.md): How to make a smooth switch for a healthier, happier cat
- [Why Is Taurine Important?](https://help.marro.com/en/articles/9447313-why-is-taurine-important.md): Find out why cats need taurine in their diet
- [Kittens](https://help.marro.com/en/articles/9447293-kittens.md): We LOVE a baby cat.
- [Senior Cats](https://help.marro.com/en/articles/9460471-senior-cats.md): Older cats and how Marro works for them.
- [Is Marro Raw?](https://help.marro.com/en/articles/9465299-is-marro-raw.md): Raw vs Fresh
- [Why Not 100% Meat?](https://help.marro.com/en/articles/9466256-why-not-100-meat.md)
- [Are Your Meals Hypoallergenic?](https://help.marro.com/en/articles/9853481-are-your-meals-hypoallergenic.md): Hypoallergenic, but not hydrolysed.
- [How to Open a Pouch](https://help.marro.com/en/articles/9926436-how-to-open-a-pouch.md)
- [Transitioning to Marro From Dry Food](https://help.marro.com/en/articles/10163505-transitioning-to-marro-from-dry-food.md): How to start Marro when your cat is used to dry food
- [Transitioning to Marro From Wet Food](https://help.marro.com/en/articles/10164733-transitioning-to-marro-from-wet-food.md): Tips for best success if your cat is used to eating wet food
- [Does Marro Add Sugars or Sweeteners?](https://help.marro.com/en/articles/11145375-does-marro-add-sugars-or-sweeteners.md): What's in Marro - any hidden surprises?
- [The Picky Cat Guide to Loving Marro](https://help.marro.com/en/articles/9439438-the-picky-cat-guide-to-loving-marro.md): Why some cats take time, and tips to support you both you and your cat.
- [Feeding Multiple Cats](https://help.marro.com/en/articles/11154339-feeding-multiple-cats.md): More than one cat in your house? Here are our top tips.
- [What’s in Our Marro Packaging?](https://help.marro.com/en/articles/11524711-what-s-in-our-marro-packaging.md): Our Marro packaging is safe and tested for our felines
- [Where Is Marro Based, and Where Does Your Food Come From?](https://help.marro.com/en/articles/11723245-where-is-marro-based-and-where-does-your-food-come-from.md): From Doncaster Kitchens to Cat Bowls: Where Marro Makes Fresh Cat Food
- [What is Marro?](https://help.marro.com/en/articles/11723356-what-is-marro.md): Uncovering the Mystery of Marro
- [My Ice Packs Have Thawed. Can I Still Refreeze My Cat’s Food?](https://help.marro.com/en/articles/11729327-my-ice-packs-have-thawed-can-i-still-refreeze-my-cat-s-food.md): Ice packs melted? Learn when it’s safe to refreeze Marro Fresh cat food and keep meals safe for your cat.
- [Do I Have to Heat Up Marro?](https://help.marro.com/en/articles/11729614-do-i-have-to-heat-up-marro.md): Heat up Marro cat food or serve it cold? Learn what suits your cat best.
- [Watch Our Tips for Fussy Eaters](https://help.marro.com/en/articles/11896360-watch-our-tips-for-fussy-eaters.md): Here are our best tips to help your cat warm to Marro.
- [Navigating Marro Pouches](https://help.marro.com/en/articles/11994240-navigating-marro-pouches.md): What is a pouch and how do the portions work?
- [Why We Don’t Deliver to Certain Areas & Plans for Expansion](https://help.marro.com/en/articles/12089593-why-we-don-t-deliver-to-certain-areas-plans-for-expansion.md): Where our whiskers can reach
- [Why Are Your Portions Smaller Than Other Brands?](https://help.marro.com/en/articles/12157124-why-are-your-portions-smaller-than-other-brands.md)
- [Why So Much Chicken?](https://help.marro.com/en/articles/12258725-why-so-much-chicken.md): Why do we put more chicken in our first boxes?
- [Do You Have Any Low Iodine Options?](https://help.marro.com/en/articles/12312700-do-you-have-any-low-iodine-options.md): Our best low-iodine cat food options
- [How to Recycle Your Marro Pouches](https://help.marro.com/en/articles/12530223-how-to-recycle-your-marro-pouches.md): How to recycle
- [Why Are Some Cats Fussy?](https://help.marro.com/en/articles/12639333-why-are-some-cats-fussy.md): Why some cats are fussy eaters
- [How Can I Adjust Marro To Suit My Cat?](https://help.marro.com/en/articles/13727463-how-can-i-adjust-marro-to-suit-my-cat.md): What do I do if my cat prefers a different texture?
- [Tastemakers: Shaping the Future of Marro](https://help.marro.com/en/articles/15434321-tastemakers-shaping-the-future-of-marro.md): How your feline critics help shape the future of Marro meals and additional products

## Your plan & account

- [How to Cancel or Pause Your Deliveries](https://help.marro.com/en/articles/9440132-how-to-cancel-or-pause-your-deliveries.md)
- [Restarting Your Deliveries](https://help.marro.com/en/articles/9440211-restarting-your-deliveries.md): How to resume your deliveries if
- [Invoices and Payment History](https://help.marro.com/en/articles/9440268-invoices-and-payment-history.md): How to access invoices, receipts and payment history for previous boxes
- [Adding a Cat to Your Account](https://help.marro.com/en/articles/9440316-adding-a-cat-to-your-account.md): How to add extra cats to your subscription
- [Removing a Cat From Your Account](https://help.marro.com/en/articles/9440365-removing-a-cat-from-your-account.md): How to remove a cat from your subscription
- [How to Manage Your Account](https://help.marro.com/en/articles/9440373-how-to-manage-your-account.md): Changes you can make in your Marro account
- [Changing Your Cat's Weight](https://help.marro.com/en/articles/9440378-changing-your-cat-s-weight.md): How to keep your cat's weight up to date in your account
- [Forgotten Your Password?](https://help.marro.com/en/articles/9453440-forgotten-your-password.md): How to change your account password if you have forgotten
- [Changing Your Upcoming Delivery Date](https://help.marro.com/en/articles/9931190-changing-your-upcoming-delivery-date.md)
- [Changing Your Recipe Selection](https://help.marro.com/en/articles/9932363-changing-your-recipe-selection.md): Because variety isn’t just the spice of life - it’s also the secret to empty bowls.
- [Skip Your Next Box](https://help.marro.com/en/articles/10115768-skip-your-next-box.md): Use this feature if you're looking to skip an upcoming delivery
- [Adjust Your Box Size](https://help.marro.com/en/articles/10750407-adjust-your-box-size.md): How to change the number of weeks worth of food you receive in each box
- [Manage Your Payment Details](https://help.marro.com/en/articles/10827031-manage-your-payment-details.md): Add a new payment method to your account, or select a new payment method
- [What Happens If My Payment Fails?](https://help.marro.com/en/articles/11087871-what-happens-if-my-payment-fails.md)
- [How Can I Make My Plan Cheaper?](https://help.marro.com/en/articles/11152065-how-can-i-make-my-plan-cheaper.md): Does Marro have any cheaper options?
- [How Can I Change My Cat's Portion?](https://help.marro.com/en/articles/11403284-how-can-i-change-my-cat-s-portion.md)
- [How Much Do I Feed My Cat?](https://help.marro.com/en/articles/11407591-how-much-do-i-feed-my-cat.md)
- [Waiting on a Refund?](https://help.marro.com/en/articles/11667870-waiting-on-a-refund.md): Refunds: How long do they take?
- [How Much Does Marro Cost?](https://help.marro.com/en/articles/11681428-how-much-does-marro-cost.md)
- [Changing Your Personal Details](https://help.marro.com/en/articles/11883483-changing-your-personal-details.md): How to update your email address, phone number, and name.
- [How Do I Change My Delivery Address?](https://help.marro.com/en/articles/11883303-how-do-i-change-my-delivery-address.md): How to change your address
- [Updating Your Password](https://help.marro.com/en/articles/11883581-updating-your-password.md): How to update your password in your Marro account
- [Do You Offer a Discount for Multiple Cats?](https://help.marro.com/en/articles/12067032-do-you-offer-a-discount-for-multiple-cats.md): We're not keen on sibling rivalry.
- [Is Pausing the Same as Canceling?](https://help.marro.com/en/articles/12089651-is-pausing-the-same-as-canceling.md)
- [Changing the Quantity or Size of Your Marro Pouches](https://help.marro.com/en/articles/12107886-changing-the-quantity-or-size-of-your-marro-pouches.md)
- [I’ve Received a Call From Marro – Is It You?](https://help.marro.com/en/articles/12257916-i-ve-received-a-call-from-marro-is-it-you.md): Sales calls and other Marro contact questions.
- [Logging in With Your Magic Link](https://help.marro.com/en/articles/12951868-logging-in-with-your-magic-link.md): How to log into your Marro account with your Magic Link
- [Can I Pause One Cat on a Multi-Cat Subscription?](https://help.marro.com/en/articles/13653446-can-i-pause-one-cat-on-a-multi-cat-subscription.md): Right now, it isn’t possible to pause, skip, or delay deliveries for just one cat on a multi-cat subscription.
- [Why Can’t I Pause My Subscription?](https://help.marro.com/en/articles/13684398-why-can-t-i-pause-my-subscription.md)
- [Can I Return My Box To You?](https://help.marro.com/en/articles/14049029-can-i-return-my-box-to-you.md): Returns and Collections
- [How should I adjust my cat's portions if something changes?](https://help.marro.com/en/articles/14808385-how-should-i-adjust-my-cat-s-portions-if-something-changes.md)
- [Changes to the pricing of your plan](https://help.marro.com/en/articles/15341630-changes-to-the-pricing-of-your-plan.md): Everything you need to know

## How it works

- [Referring a Friend to Marro](https://help.marro.com/en/articles/9440225-referring-a-friend-to-marro.md): How to save money by sharing your referral code
- [Getting in Touch](https://help.marro.com/en/articles/9453424-getting-in-touch.md): How to contact Marro for support
- [Your Trial Box](https://help.marro.com/en/articles/9453702-your-trial-box.md): How your first Marro box works
- [How Do We Calculate Your Cat’s Portion?](https://help.marro.com/en/articles/9453792-how-do-we-calculate-your-cat-s-portion.md): Your cat's unique portion size
- [How Does the Subscription Work?](https://help.marro.com/en/articles/9453832-how-does-the-subscription-work.md): A simple guide to Marro for you and your cat
- [How to Apply Your Sign-Up Discount](https://help.marro.com/en/articles/9453844-how-to-apply-your-sign-up-discount.md): How to use discounts when signing up to Marro
- [How Do Deliveries Work?](https://help.marro.com/en/articles/9454367-how-do-deliveries-work.md): Details on our delivery process
- [Can Marro Packaging Be Recycled?](https://help.marro.com/en/articles/9454799-can-marro-packaging-be-recycled.md): How to recycle our packaging materials
- [Payments & Billing](https://help.marro.com/en/articles/9454937-payments-billing.md): How to make payments for your plan
- [Where Do You Deliver?](https://help.marro.com/en/articles/9460428-where-do-you-deliver.md): Information on where Marro is available for delivery
- [Our Couriers](https://help.marro.com/en/articles/9460447-our-couriers.md): Information on our courier partners, DPD & Yodel
- [Delivery Days](https://help.marro.com/en/articles/9460459-delivery-days.md): Details on what days we deliver
- [How to Sign Up to Marro](https://help.marro.com/en/articles/9520920-how-to-sign-up-to-marro.md): A step-by-step guide to joining the guest list
- [Our Charity Commitment](https://help.marro.com/en/articles/10590914-our-charity-commitment.md): Creating better lives for cats
- [Taking Care of Your Spork](https://help.marro.com/en/articles/11066632-taking-care-of-your-spork.md): Care instructions for the Marro Spork
- [How Much Freezer Space Do I Need?](https://help.marro.com/en/articles/11667712-how-much-freezer-space-do-i-need.md): Happy freezer, happy cat! Find out how much space you’ll need for storing Marro cat food.
- [Transitioning Your Senior Cat to Marro](https://help.marro.com/en/articles/11681069-transitioning-your-senior-cat-to-marro.md): It's important to take it slow when changing your elderly cat's food
- [How Do I Track My Deliveries?](https://help.marro.com/en/articles/11729414-how-do-i-track-my-deliveries.md): Learn how to follow your order with DPD or Yodel by InPost, plus tips for safe delivery if you’re not home.
- [A Little Cheeky 40% Discount for You \(and Your Cat\)](https://help.marro.com/en/articles/11970106-a-little-cheeky-40-discount-for-you-and-your-cat.md): Enjoy 40% off of your first two boxes
- [Do I Have to Have a Subscription?](https://help.marro.com/en/articles/12065963-do-i-have-to-have-a-subscription.md): For those who prefer to shop in-store.
- [What’s the Price After the Trial?](https://help.marro.com/en/articles/12156843-what-s-the-price-after-the-trial.md): What will the full price be after my trial box?
- [How Can I Ensure a Smooth Delivery?](https://help.marro.com/en/articles/12258668-how-can-i-ensure-a-smooth-delivery.md)
- [Marro's 2025 Charity Impact](https://help.marro.com/en/articles/12768839-marro-s-2025-charity-impact.md): A look back at what you've helped make possible this year.
- [How We Use AI](https://help.marro.com/en/articles/13401258-how-we-use-ai.md)
- [Who Is Fin and Why Do They Reply to My Emails?](https://help.marro.com/en/articles/13531636-who-is-fin-and-why-do-they-reply-to-my-emails.md)
- [What Is the £0 Authentication Charge Shown During Sign-Up?](https://help.marro.com/en/articles/13646068-what-is-the-0-authentication-charge-shown-during-sign-up.md)
- [Do You Offer A Blue Light Discount?](https://help.marro.com/en/articles/15180113-do-you-offer-a-blue-light-discount.md)

## Health & wellbeing

- [Neutering](https://help.marro.com/en/articles/9439447-neutering.md)
- [Skin Concerns](https://help.marro.com/en/articles/9439362-skin-concerns.md): Can Marro support cats with skin-related issues?
- [FIV \(Feline Immunodeficiency Virus\)](https://help.marro.com/en/articles/9439441-fiv-feline-immunodeficiency-virus.md)
- [Understanding Stress in Cats](https://help.marro.com/en/articles/9439439-understanding-stress-in-cats.md): Marro and Cats Experiencing Stress
- [Pregnancy \(Queens\)](https://help.marro.com/en/articles/9439429-pregnancy-queens.md): How Marro can support pregnant cats
- [Stomach Troubles](https://help.marro.com/en/articles/9439425-stomach-troubles.md): Is Marro suitable for cats with sensitive stomachs?
- [Weight Management](https://help.marro.com/en/articles/9439422-weight-management.md): How to keep your cat at their ideal weight
- [Food Allergies](https://help.marro.com/en/articles/9439410-food-allergies.md): Feeding with Marro if your cat is allergic to certain foods
- [Diabetes](https://help.marro.com/en/articles/9439405-diabetes.md): Diabetes in Cats
- [Cystitis](https://help.marro.com/en/articles/9439402-cystitis.md): Cystitis in Cats
- [Kidney Disease](https://help.marro.com/en/articles/9439400-kidney-disease.md): Is Marro suitable for cats with kidney disease or renal problems?
- [Liver Disease](https://help.marro.com/en/articles/9439399-liver-disease.md): Understanding & managing liver disease in cats
- [Dental](https://help.marro.com/en/articles/9439382-dental.md): Is Marro good for your cat's teeth?
- [Urinary Disease](https://help.marro.com/en/articles/9464749-urinary-disease.md): How Marro Supports Urinary Health in Cats
- [Hyperthyroidism](https://help.marro.com/en/articles/9503587-hyperthyroidism.md): Supporting your hyperthyroid cat with Marro
- [Feline Asthma](https://help.marro.com/en/articles/9506903-feline-asthma.md): Feline Asthma in Cats
- [Heart Disease](https://help.marro.com/en/articles/9471083-heart-disease.md): Feeding Marro to your cat with heart disease
- [Hot Weather, Cool Cats: Feeding Advice for Sunny Days](https://help.marro.com/en/articles/11666539-hot-weather-cool-cats-feeding-advice-for-sunny-days.md): Hot weather can affect your cat’s appetite and health. Discover practical tips for feeding your cat safely in summer.
- [Why Is My Cat Begging for More Food After They’ve Just Eaten??](https://help.marro.com/en/articles/13531539-why-is-my-cat-begging-for-more-food-after-they-ve-just-eaten.md)
- [Why Has My Cat Gone Off Their Food?](https://help.marro.com/en/articles/13727141-why-has-my-cat-gone-off-their-food.md): My cat hasn't touched their meal.
- [Hot Weather Guide](https://help.marro.com/en/articles/15656671-hot-weather-guide.md)

## Pets at Home

- [Pets at Home FAQ](https://help.marro.com/en/articles/11949319-pets-at-home-faq.md): Our Food at Pets at Home - Frequently Asked Questions
- [Pets at Home Store Locator](https://help.marro.com/en/articles/11949405-pets-at-home-store-locator.md): Find your nearest Marro stockist