At Marro, we believe a missed payment shouldn’t mean a missed meal, especially when a hungry cat is involved. So, if your payment doesn’t go through on the first try, don’t worry your feline foodie's Fresh meals will still be delivered right on schedule. No need for any last-minute supermarket scrambles. We give you a bit of flexibility to get things sorted; no judgment if your cat’s still refusing to split the bill (we’ve all been there).
You’ll receive an email letting you know the payment didn’t go through and that your account has been temporarily suspended. We’ll automatically try to process the payment several more times over the following weeks. Payment will process when funds are available, or you can update your card details if you need to. When payment clears, your account will resume, and your deliveries will continue as normal.
Just a quick heads-up: if an outstanding payment still hasn’t gone through before your next scheduled box is due, you will not receive further deliveries until the outstanding balance is cleared.
Need a hand? Our Customer Love Team is just a meow away. Reach out, and we’ll help get your account sorted - we can manually retry payments and resume your deliveries like nothing ever happened.