How to cancel or pause your Marro subscription
We understand that there may be many reasons why you need to stop your deliveries and it can be done simply in your account.
Here's exactly how:
Pause or skip a delivery
Scroll to the bottom and click Account Settings.
You have two options:
Skip your next delivery – gives you extra time to finish meals you already have.
Cancel your subscription – stop all future deliveries.
Cancel your subscription
Log in to your Account
Go to Account Settings.
Click cancel subscription at the bottom of the page (white text).
Click cancel subscription again to confirm below 'miss out on your discount'
Answer a few quick questions, then press cancel subscription now. Your subscription will be cancelled, and no more boxes will be delivered.
You will receive an email to confirm this.
If you do not receive a confirmation email, please check your account to make sure it went through successfully by logging in to your account.
If you're not getting the option to pause or cancel
If you’re waiting for a trial box and don’t have an account yet, contact our Customer Love team here. We're available on phones Monday to Friday, 10am–5pm, (excluding bank holidays), and 7 days a week via email.
Important cut off times
Changes, including cancellations, must be made by 11 PM, two days before your box is due to be delivered.
If you pause after the cut-off, you will still receive that delivery, but subsequent boxes will be cancelled.
Suspended accounts or missed payments
If your account is suspended due to missed payments, you cannot cancel online until outstanding payments are cleared.
You may still receive a "box of grace" after a missed payment, we send this box in goodwill even though it hasn't been paid for yet, as we don't want your cat to be short on meals.
After that, no future boxes will be delivered unless payment is made.
Once payment is made, the account will automatically resume.
Need help updating payment details? Check our guide on updating payment info.
Resume deliveries
It’s easy to restart your subscription at any time:
Go to the Subscriptions tab in Account Settings
Click Resume Subscription and select your delivery date - we'll charge you the day before your delivery is due to arrive