How to Stop Your Marro Subscription
We understand that there may be many reasons why you need to stop your ongoing orders with us, and it can be done easily in your account.
Here's exactly how:
Options to Pause or skip a delivery
Scroll to the bottom and click Account Settings.
You have two options:
Skip your next delivery – gives you extra time to finish meals you already have.
Cancel your subscription – stop all future deliveries. You will be asked some follow-up questions, and you will see a confirmation that this was successful on screen. This is the same as pausing and you can restart your plan at any time.
After a successful cancellation - we will email you a confirmation of this. If you do not receive this in your inbox, check your spam folder.
Is Pausing the Same as Cancelling?
Pausing your account is the same as cancelling. It stops your deliveries and payments, but your account remains, so you can return if or when it’s right for you.
Cancel your subscription
Log in to your Account
Go to Account Settings.
Click cancel subscription at the bottom of the page (white text).
Click cancel subscription again to confirm below 'miss out on your discount'
Answer a few quick questions, then press cancel subscription now. Your subscription will be cancelled, and no more orders will be generated, and no future boxes will be delivered.
You will receive an email to confirm this.
If you do not receive a confirmation email, please check your account to make sure it went through successfully by logging in to your account.
Important cut-off times
Changes, including cancellations, must be made by 11 PM, two days before your box is due to be delivered. After this time, we are unable to make changes or cancel orders due.
If you cancel after the cut-off time, you will still be charged for and receive the delivery that is due, but your following orders will be cancelled.
If you're not getting the option to pause or cancel
If you cannot see the option to edit or cancel your next delivery the cut-off to make changes may have passed, or your account may be in a suspended state due to a failed payment.
Suspended accounts or missed payments
If your account is suspended due to missed payments, you cannot cancel online until outstanding payments are cleared.
You may still receive a "box of grace" delivery after a missed payment, we send this order in goodwill even though it hasn't been paid for yet, as we don't want your cat to be short on meals.
We will email you to let you know that your payment has failed with instructions on what to do next.
After that, no future boxes will be delivered unless payment is made.
Once payment is made, the account will automatically be unsuspended, restoring your normal delivery schedule.
You can then navigate to Account Settings to cancel your subscription by following the steps outlined in the "Cancel your subscription" section.
Need help updating payment details? Check our guide on updating payment info.
Resume deliveries
It’s easy to restart your subscription at any time:
Go to the Subscriptions tab in Account Settings
Click Resume Subscription and select your delivery date - we'll charge you the day before your delivery is due to arrive
Not received your first box yet?
If you’re waiting for a trial box and don’t have an account yet, contact our Customer Love team here. We're available Monday to Friday, 10 am–5 pm (excluding bank holidays), and 7 days a week via email and messenger.