How to Add a New Cat
Right now, the only way to add another cat to your account is to get in touch with our Customer Love Team. We’ll take care of everything for you.
What We’ll Need to Know
To tailor your new cat’s meals perfectly, we’ll ask for a few quick details:
Name
Age
Gender
Body Condition (e.g., lose, gain, or maintain weight; or a score from 1–9, where 1 is emaciated and 9 is obese)
Breed
Activity Level
Weight (an estimate is acceptable if exact weight is unknown)
Eater Type (e.g., greedy, fussy, or grazer)
Any Health Issues or Allergies
Neutered/Spayed Status
Recipe Preferences (e.g., Chicken, Turkey, Beef, Pork, or Fish)
Once we have this info, we’ll make sure their meals are personalised to meet their unique needs - and we’ll add their pouches straight into your ongoing deliveries. Additionally, we will calculate the updated subscription cost and align the delivery schedule with your existing plan.
Multi-Cat Discount
Marro offers a 10% discount for multi-cat subscriptions. This discount is automatically applied to all future orders when you have more than one cat on your account.
Adding Kittens
Kittens can also be added to your subscription. If immediate addition is not possible, they may be placed on a waitlist. Ensure you provide all required details, including their age, weight, and activity level, to tailor their meal plan appropriately.
Cats with Special Dietary Needs
If your cat has specific health conditions, such as Chronic Kidney Disease (CKD), Marro may not be suitable due to the high protein content in its meals. Consult your veterinarian for dietary recommendations and consider renal-friendly options like Purina, Royal Canin, or Hills.
Contact Our Team
Our friendly, cat-loving team is always happy to help you welcome another whiskered family member. You can get in touch here.
Managing Your Subscription
Once the new cat is added, you can manage delivery dates, recipe selections, and cancellations through your Marro account. Note that changes must be made at least two days before the next delivery by 11 PM.