At the moment, from your account, all multi-cat plans are managed as one combined subscription, which means any pause applies to all cats on the account, not individual cats. However, if you get in touch, we can do this for you.
Why is this the case?
Currently, our customer account experience only allows pauses to be applied at a subscription level, rather than at an individual cat level. This means you're unable to pause one cat while keeping the rest of the plan active, via your account.
Will this change?
Yes - this is something we’re actively working on.
We know that cats have different needs (and schedules), and we’re planning to introduce more flexibility so individual cats can be managed separately in the future. Keep those sharp eyes peeled.
What can I do in the meantime?
Pause the entire subscription if you need a break
Contact us, and we can pause/remove individual cats for you. Get in touch here.