At Marro, we believe cats deserve better.
From day one, we've been committed to making Fresh food that's genuinely good for cats, using high-quality ingredients and recipes we're proud to serve. To continue delivering that same quality, we'll be making some changes to our pricing.
Why are prices changing?
We've worked hard to hold our prices steady since launching in July 2024. However, the cost of running our business has increased, and we now need to make an adjustment to continue delivering the quality our customers and their cats expect.
There are two main reasons behind this change:
Rising ingredient costs
The high-quality ingredients we use have become more expensive. While there are cheaper alternatives available, that's not a compromise we're willing to make. Every ingredient in a Marro recipe is chosen because it's nutritious, tasty, and genuinely good for cats. Maintaining that standard is one of the most important commitments we make to our customers.
Paying fair wages
As a certified B Corp, we're committed to doing right by both pets and people. Recent increases in the cost of living mean it's become more expensive to support the team that prepares, packs, and delivers Marro meals. We believe the people who make Marro possible deserve a fair living wage, and this pricing change helps us continue investing in our team.
When will the new pricing take effect?
Your new pricing will take effect from 21st July.
Any deliveries scheduled on or after this date will reflect your updated subscription price. You don't need to take any action for the change to be applied.
How will my price change?
The updated price will be communicated to you directly by email. To make pricing as simple and transparent as possible, we display your subscription cost as a daily food cost.
This daily cost:
Includes the food in your subscription plan.
Excludes any discounts or promotional offers.
Excludes delivery charges.
Your email will show both:
Your current daily food cost.
Your new daily food cost from 21st July.
Where can I find my new plan price?
You can view your updated pricing within your Marro account.
To find it:
Scroll down to 'their next box'
Click the dropdown arrow next to 'box total' on boxes scheduled on or after 21st July.
View your order summary.
Your updated pricing will be reflected in the order total for deliveries scheduled on or after 21st July, when the change comes into effect.
What won't change
While the price of your plan is changing, the things that make Marro different aren't.
You'll still receive:
The UK's most affordable fresh cat food.
The only fresh cat food made with a hydrating gravy.
7 recipes across 3 different textures, giving cats plenty of variety at mealtime.
The same commitment to high-quality ingredients and nutrition.
The health benefits Marro is known for, with 98% of customers reporting improvements while feeding Marro.
Looking for ways to reduce the cost of your plan?
We know every pound counts, and we want to help you get the best possible value from your subscription.
Increase your plan size
One of the easiest ways to reduce your daily cost is to increase your plan size and receive more food in each delivery. Customers who receive up to 6 weeks' worth of food at a time can often benefit from a lower cost per day. You can find a step-by-step guide here: How can I change the quantity or size of my Marro pouches?
Explore other ways to save
We've put together a guide covering additional ways to make your plan more cost-effective. You can read it here: How can I make my plan cheaper?
What happens next?
The updated pricing will automatically apply to deliveries scheduled on or after 21st July. You don't need to take any action.
As always, you're in complete control of your subscription and can make changes to your plan, adjust delivery dates, or update your details whenever you need to.
Need help?
We understand that price changes can raise questions, and we're here to help.
If there's anything you'd like to discuss about your plan or the upcoming changes, please get in touch with our Customer Love team.
Thank you for trusting Marro with your cat's nutrition and for being part of our community.