This can be done online by following the steps below:
How to update your delivery date
You can update your cat’s upcoming Marro box delivery date easily online by following the steps below. With your Marro account, you can also pause and resume your subscription or skip a box when you don’t need a delivery. These options provide flexibility and help tailor your deliveries to your specific needs.
Here's exactly how:
Step-by-step guide
On your dashboard, find the section titled Your Cat’s Next Box. Your upcoming delivery date will be displayed here
Below the current box, you will see 'Delivery' click EDIT
A pop-up titled Edit Delivery Date will appear. You can:
Push boxes by a week
Pick a specific delivery date
Skip a box
Selecting a specific date:
Click Pick a specific delivery date to open the calendar
Available dates will appear in bold. You can choose a date up to 3 months in advance
Click Done to confirm
You’ll return to your account dashboard where the new delivery date will be reflected
Can't see the edit button?
If you can't see the EDIT button, this may be caused by:
Trial box restrictions Delivery dates for trial boxes can't be changed after checkout. Future deliveries can be updated once your trial box has been delivered
Cut-off passed Changes must be made before 11pm, two days before your scheduled delivery. After this, the box is locked and any changes will apply to boxes following this one.
Delivery arriving today If a delivery is arriving today, it may take up to a day for the system to update. The EDIT button will appear again tomorrow. Additionally, Marro does not currently support viewing a detailed multi-box subscription schedule. Users can only see the upcoming delivery date and need to make manual adjustments for further planning.
You can only change the delivery date of your next box, as long as you make the change before the cut-off. Your future box will also appear on your dashboard, so you can see its planned delivery date and any discounts that apply, but you won’t be able to edit it just yet.
Once your next box has been dispatched and delivered, the following box will become your next box, and you’ll then be able to make changes to it.
Your Marro subscription follows a schedule, so changing the delivery date of your next box will also shift the dates of your future boxes.
For example, if you push your next delivery back by a week, your following deliveries will move back too. This helps keep your subscription running in order, so you can see when to expect your boxes.
You can always check your dashboard to keep track of your upcoming delivery dates and any discounts applied to each box.
Additional information
If you prefer a specific courier, you can choose a delivery day to ensure this:
DPD: Monday–Friday & Sundays
InPost: Saturdays
Delivery reminders:
You’ll receive an email reminder from us before the cut-off time so you can make any necessary changes in time. Once the cut-off time has passed, you'll receive an email notification from the courier to let you know your box is on the way.
Need help?
You can get in touch with us here. Our phone lines are open Monday–Friday, 10am-5pm (excluding bank holidays), and we're available via email 7 days a week.